SHIPPING POLICY

Currently, in-stock orders are shipped within 1-3 business days.

Please note that we don't ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 1 PM PST on weekdays will not ship until the next business day.

Orders can be shipped to PO Boxes.

All orders are shipped via USPS Priority Shipping. For a standard order (non-corporate order) the cost for shipping is included in the price of the product. For all corporate orders the shipping costs are declared at the time of the order and included in your invoice.

Since all of our products are handmade in batches, occasionally items have a delayed shipping date. If this is the case, we will contact you directly via email to notify you of the change and status of your order.

We'll send tracking information your way as soon as it's available. In the occurrence that you purchase an item that requires local pick up or freight shipping we will contact you immediately to sort out the details.

While we do our best to provide the most accurate and up-to-date lead times, items are occasionally backordered. Backordered items will ship upon availability. Should there be any change in delivery timeframe, we will contact you as soon as possible.

If at any time you have any questions, please contact us to discuss your needs in one of the following ways:

- Use the Contact Page to send us a message
- Use the Chat with Us to send us a message
- Email us tilowoodworx@gmail.com
- Call us at 949-317-8496

RETURN & EXCHANGE POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Obvious signs of use
- Any item not in its original condition, damaged or is missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, check your bank account again.
Then, contact your credit card company as it may take some time before your refund is officially posted.
Next, contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at tilowoodworx@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tilowoodworx@gmail.com and send your item to:

TiLo WoodWorx, 27621 Belmonte, Mission Viejo, CA 92692, United States.

All exchanges follow the same policy as refunds.

Gifts

If the item was a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we can only send a refund to the gift giver.

Shipping

To return your product, you should ship your product to:

TiLo WoodWorx, 27621 Belmonte, Mission Viejo, CA 92692, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Products that can be Returned

New/unused products
Products damaged during transit
Defective products
Custom cutting boards cut to the incorrect size
Custom cutting boards with incorrect edges/corners

Products that cannot be Returned

Products that have come into contact with food (it is a violation of health regulations for us to accept these)
Used products that have been cut on
Products that were recieved more than 30 days ago
Products with no proof of purchase (we store records of every order in our system)
Custom cutting boards that are cut correctly, with the correct material, and with correct edges and corners

Custom Cutting Boards

Please measure your custom cutting board carefully, as many of our boards are made to the exact specifications YOU give us. We generally do not accept returns on custom cutting boards unless there is a defect in the material or the board is cut to a size other than what you ordered.

We understand that every circumstance is different, so if you have an issue with your custom cutting board, contact customer support and we will work to find a solution that is suitable for everyone.

How to Return your Cutting Board

The best way to get a replacement or to return a product is to send us an email at tilowoodworx@gmail.com.
- Include your order number

- Include the reason for the return in the email.

- Include any pictures to support your reason as needed.

- Put the items you are returning in the same or similar package

- Seal the package

- Take it to the desired carrier location to be delivered

USPS, UPS, FedEx, etc.

Once we receive the returned item, we will contact you to let you know that the return is processed and your refund (if applicable) is applied.

If you have any questions or concerns, please contact us at TiLoWoodWorx@gmail.com or call us at 949-317-8496

Returns & Exchange

Board Care

What to do with your cutting board

Use it always. It is the safest way to cut any food. Plastic and glass boards are not as safe with regards to bacteria (bacteria cannot live on wood) and knife slippage (potential to cut yourself). Glass boards will dull your knifes faster (Dull knifes have a higher potential to cut yourself).
Put a dish towel under it. This will help keep the board in place. Depending on a counter’s surface, the board may tend to slide. The towel stops the board from sliding, making it safer for you.
Wash it. Clean with warm soapy water then rinse with clean warm water.
Dry it. Immediately after washing it, use a clean dry towel or paper towels to remove as much excess water as possible. Leave the board out in an open area to complete the drying process.
Use our Board Conditioner. After the board is complexly dry, rub a small amount of our board conditioner with a clean microfiber rag or paper towel
Display it. Our boards are not only functional, but also a piece of art for your kitchen.

What not to do with your cutting board

Never let your cutting board get extremely dry or place it on or near excessive heat (such as a stove). It is made of wood and can burn. Even if they don't catch fire, excessive dryness could cause cracking or breakage. Use our Board Conditioner regularly as described above.
Never leave your cutting board to soak or sit wet. Extreme humidity can cause the wood to swell, warp or weaken the structure of your board. Putting a wooden cutting board in the dishwasher is taboo!
Never cut continuously in the same place on your cutting surface. Distribute your cutting over the entire work surface so that it will wear evenly. We offer a refinishing service. See the “Other” section in our Store.
Never use only one side of the cutting board. Turn your cutting board over periodically to allow even usage on both work surfaces.
Never use a razor-edged cleaver. This can chip or splinter the wood. Your cleaver should have a dull sharpened edge for best results.
Never leave your cutting board uncleaned after cutting meat. Always wash the board thoroughly in warm, soapy water after cutting fish, red meat, or fowl on the work surface. Use a clean dry towel or fresh paper towel to remove excess water and allow to air dry well before storage. (This process kills 98% of bacteria on the board)
Never cut off ends, drill holes, make cutouts or otherwise deface the surfaces (use sand paper) without refinishing the exposed unfinished wood. We use 100% food safe finishes on all of our cutting boards. Use the Board Conditioner as described above. Note that we also offer a complete refinishing service. See the Other section in our Store.

Board Care

Contact

SHIPPING POLICY

RETURN & EXCHANGE POLICY

RETURN & EXCHANGE POLICY

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tilowoodworx@gmail.com and send your item to:

TiLo WoodWorx, 27621 Belmonte, Mission Viejo, CA 92692, United States.

All exchanges follow the same policy as refunds.

Gifts

Shipping

To return your product, you should ship your product to:

Products that can be Returned

New/unused products

Products damaged during transit

Defective products

Custom cutting boards cut to the incorrect size

Custom cutting boards with incorrect edges/corners

Products that cannot be Returned

Products that have come into contact with food (it is a violation of health regulations for us to accept these)

Used products that have been cut on

Products that were recieved more than 30 days ago

Products with no proof of purchase (we store records of every order in our system)

Custom cutting boards that are cut correctly, with the correct material, and with correct edges and corners

Custom Cutting Boards

Please measure your custom cutting board carefully, as many of our boards are made to the exact specifications YOU give us. We generally do not accept returns on custom cutting boards unless there is a defect in the material or the board is cut to a size other than what you ordered.

We understand that every circumstance is different, so if you have an issue with your custom cutting board, contact customer support and we will work to find a solution that is suitable for everyone.

How to Return your Cutting Board

The best way to get a replacement or to return a product is to send us an email at tilowoodworx@gmail.com. - Include your order number

- Include the reason for the return in the email.

- Include any pictures to support your reason as needed.

- Put the items you are returning in the same or similar package

- Seal the package

- Take it to the desired carrier location to be delivered

USPS, UPS, FedEx, etc.

Once we receive the returned item, we will contact you to let you know that the return is processed and your refund (if applicable) is applied.

If you have any questions or concerns, please contact us at TiLoWoodWorx@gmail.com or call us at 949-317-8496

Board Care

What to do with your cutting board

Use it always. It is the safest way to cut any food. Plastic and glass boards are not as safe with regards to bacteria (bacteria cannot live on wood) and knife slippage (potential to cut yourself). Glass boards will dull your knifes faster (Dull knifes have a higher potential to cut yourself).

Put a dish towel under it. This will help keep the board in place. Depending on a counter’s surface, the board may tend to slide. The towel stops the board from sliding, making it safer for you.

Wash it. Clean with warm soapy water then rinse with clean warm water.

Dry it. Immediately after washing it, use a clean dry towel or paper towels to remove as much excess water as possible. Leave the board out in an open area to complete the drying process.

Use our Board Conditioner. After the board is complexly dry, rub a small amount of our board conditioner with a clean microfiber rag or paper towel

Display it. Our boards are not only functional, but also a piece of art for your kitchen.

What not to do with your cutting board

Never let your cutting board get extremely dry or place it on or near excessive heat (such as a stove). It is made of wood and can burn. Even if they don't catch fire, excessive dryness could cause cracking or breakage. Use our Board Conditioner regularly as described above.

Never leave your cutting board to soak or sit wet. Extreme humidity can cause the wood to swell, warp or weaken the structure of your board. Putting a wooden cutting board in the dishwasher is taboo!

Never cut continuously in the same place on your cutting surface. Distribute your cutting over the entire work surface so that it will wear evenly. We offer a refinishing service. See the “Other” section in our Store.

Never use only one side of the cutting board. Turn your cutting board over periodically to allow even usage on both work surfaces.

Never use a razor-edged cleaver. This can chip or splinter the wood. Your cleaver should have a dull sharpened edge for best results.

The best way to get a replacement or to return a product is to send us an email at tilowoodworx@gmail.com.
- Include your order number